Shipping policy
Shipping policy
Orders for shipping are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
There can be potential delays due to a high volume of orders or courier network problems that are outside of our control.
Domestic Shipping Rates and Estimates
Free shipping: We offer free nationwide shipping on orders over NZ$99. Orders under NZ$99 are charged NZ$8 including GST.
Deliveries are made from 9-5 on Monday to Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
Free in-store pickup is available at JG Rackets, The Cube on Queen, 25 Cube Court, Richmond 7020. Richmond pickup is normally ready within one business day for items physically stocked in Richmond. Please wait for your Ready for pickup notification before collecting. The notification includes collection instructions.
Richmond collection hours are Monday–Friday, 10am–3pm, and Saturday, 10am–2pm. Please have your order confirmation email with you when you come.
Estimated delivery time
Orders placed weekdays before midday (New Zealand time) - 1-2 Business days from the date of order .
We do not ship internationally at this stage.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at service@jgrackets.co.nz with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Check out our full return policy page if you have one.
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at service@jgrackets.co.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at service@jgrackets.co.nz or call +64 27 561 6060.